#contactcenterworld, @novelvox, @Cisco
Bethesda, MD, USA, April 28, 2020 -- The disconnect between the contact center and enterprise applications is considered as a major hindrance in offering enhanced customer experience. So, Bucher + Suter and NovelVox, two stalwarts of the industry, with years of experience solving that contact center challenge, teamed up to develop the full-circle Cisco integration offering to revolutionize contact center operations
Amit Gandhi, CEO NovelVox says, "I am proud and very excited to see NovelVox products on the Cisco SolutionsPlus Program. The company came into existence with an intent to transform the contact center industry with integrated, flexible, and optimized solutions. With TAO under Bucher & Suter listing, now customers and partners in the Cisco ecosystem can make use of the solutions to the fullest. We are focused on creating more solutions to take contact center industry and customer experience to the next level and this just a step in this direction. Now NovelVox products are directly accessible for partners to order from SolutionsPlus ordering guide directly."
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, April 29, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.