Bethesda, MD, USA, June 25, 2019 -- NovelVox, a provider in providing optimized industry-specific contact center solutions, has launched the Cisco Finesse Mobile Agent Version 2.0 app, designed to deliver NextGen contact center solutions to field agents on the go. It comes with some major improvements with regard to integration and user interface. It also brings in features like call tagging, call wrap up, agent statistics, location-based agent tracking among other numerous capabilities that one would find on a local contact center.
NovelVox CEO Amit Gandhi states "staying ahead of the market trend, we (NovelVox) have once again successfully brought in a revamped and friendlier version 2.0 of Cisco Finesse Mobile Agent App for agents who spend time working away from their contact centers. This, like its previous version, is fast gaining popularity among contact center professionals working on the field or remote locations due to the flexibility and high capabilities that it has to offer." He further says that "it provides seamless integrations to core applications of various industries so that remote agents can readily access all customer information on their mobile devices to deliver quality customer experience irrespective of where they are."
With all the latest features and functions, NovelVox is offering Cisco Finesse Mobile Agent App Ver. 2.0 to contact center professionals at a very decent and competitive price structure. It supports both iOS and Android platforms to provide uninterrupted, integrated agent-customer interaction to contact centers of all types and sizes—with zero infrastructure costs. Contact centers will also have the option of adding more mobile agents during seasonal highs to handle the sudden demand surges with no additional costs.
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, June 27, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.