#contactcenterworld, @novelvox, @Avaya
Bethesda, MD, USA, Jan 12, 2022 -- NovelVox announced it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged solutions for contact centers and unified communications that create communications experiences for customers and employees.
As a DevConnect Technology Partner, NovelVox expects to help Avaya customers improve agent productivity and customer satisfaction through its Agent Accelerator unified agent desktop solution.
"We aim to develop applications that simplify life for businesses and their customers, and NovelVox Agent Accelerator does that," said Amit Gandhi, NovelVox CEO. "Agent Accelerator is a unified solution that gives agents the information they need on one screen so customers receive a more personalized experience and quicker call resolution. We believe businesses, as well as callers, look for personalization, so we offer industry-specific templates for agents as well."
"Technology partners like NovelVox are enabling Avaya OneCloud Contact Center users to truly differentiate their customer experience," said Susy Liem, Avaya Vice President of Product Management. "We are pleased to haveNovelVox join our DevConnect program."
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, January 14, 2022
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