Bethesda, MD, USA, Aug, 2020 -- In the present scenario, the call abandonment rate is increasing because of the technological constraints and other factors. But it is imperative to deliver customer satisfaction in high times and allow any skeptical thoughts to pile up. It’s a critical time for brands to sustain their customer base. Understanding the urgency, NovelVox’s integrated UCM connector and agent desktop are designed to deliver floor like productivity every day. The auto/predictive dialer offered by this customized connector is a smart solution for the smart agent operating from home.
NovelVox CEO, Amit Gandhi says, "NovelVox has been continuously making an effort to improve agent and customer experience. The year 2020 has brought new challenges for all of us. To support business and customers, we are here with our work from home extended solutions for UCM. Cisco Call Manager integration with CRM will empower agents to deliver seamless customer experience even from home. In this time of increased call volume and higher abandon rate, we are focused on creating solutions where the agent works on to make every call a success. We don’t want agents to get stuck with manual dialing of numbers, logging each time, swapping screen for customer information, etc. This frustration is a big-time roadblock in delivering delightful customer experience. We want contact/call centers to make the most from the CTI call manager."
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Friday, August 14, 2020
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