Bethesda, MD, USA, April 1, 2020 -- NovelVox is a provider of contact center solutions that assure increased productivity and improved efficiency. For an improved performance at Cisco contact center, the company has another effective product targeting the managers, i.e., Cisco Supervisor Desktop. Supervisors at Cisco contact center can focus more on monitoring team and supporting them instead of struggling with applications. It supports all Finesse version till 12.5.
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Contact centers today handle numerous calls in a day where the work pressure makes it necessary to offer the latest technology to the agent for call handling. The story does not end here; further improvement in performance depends on how well the supervisor can support the agents and monitor their real-time performance. NovelVox Supervisor Desktop equips manager with access to all updates related to agents, state, call queue, and more.
Amit Gandhi, NovelVox CEO quoted, "We work with an intent to create optimized and flexible solutions for contact centers that improve agent and customer experience keeping the ROI high. Our Cisco supervisor desktop focusses on improving agents' performance and supporting them whenever required with live data for Cisco Finesse agents (UCCE). A supervisor can view KPI, presence notifications, Agent state logs, ACD state logs, and more. The software offers amazing features, including inter-team chat and chats with the supervisor, since we believe communication is the best way to deal with all issues. Cisco contact center supervisors will no more require to switch applications and focus just on team performance management. "
Posted by Veronica Silva Cusi, news correspondent
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Friday, April 3, 2020
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