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News : Noventiq Applauded by Frost & Sullivan for Supporting UCC, Digital Transformation and Hybrid Work with Total Voice

#ContactCenterWorld

San Antonio, TX, USA, Feb 2023 - Frost & Sullivan recently researched the collaboration services market, and analysis results, recognizes Noventiq (formerly Softline) with the 2022 Latin America Product Leadership Award. Noventiq, the London-headquartered digital transformation and cybersecurity solutions and services provider for emerging markets, is one of Microsoft's top global partners. Hosted on Microsoft Azure, TOTAL VOICE uses a single, centralized telecommunications infrastructure to achieve significant cost savings, deliver latency and reliability, and address the challenge of cloud communications.

Noventiq's TOTAL VOICE uses real-time communication protocols for customer-facing and back-end connections. The solution is compatible with digital, analog, or IP telephony and can be used with any system that combines these technologies.

TOTAL VOICE is a transition and operation tool that enables companies with a mix of analog, digital and/or IP on-premise to migrate their voice networks to Microsoft Teams at their own pace, and according to the depreciation of their existing voice technology assets. Post-migration, the solution is ideal for managing and reporting for an enterprise-grade voice network, due to the significant number of traditional telecommunications features available.

Sebastian Menutti, Frost & Sullivan’s Industry Principal, noted: "By displaying and selling the inventory of carriers via an application programming interface and provisioning it through the Azure marketplace, Noventiq acts as a voice broker. When a user selects a choice, it automatically supplies and invoices the product. With this flexible configuration that combines immediate access to inventory with seamless execution enabled, Noventiq differentiates itself by offering unprecedented speed and agility."

Riana Barnard, Best Practices Research Analyst for Frost & Sullivan, comments: "Frost & Sullivan recognizes that Noventiq’s purpose-built unified collaboration and communication platform sets it apart from its competitors, with superior design and cost savings as its central pillars."

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating achievement and performance in technological, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Set Customer Expectations

Read today's tip or listen to it on podcast.

Published: Friday, February 10, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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