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News : Noventiq Applauded by Frost & Sullivan for Supporting UCC, Digital Transformation and Hybrid Work with Total Voice

#ContactCenterWorld

San Antonio, TX, USA, Feb 2023 - Frost & Sullivan recently researched the collaboration services market, and analysis results, recognizes Noventiq (formerly Softline) with the 2022 Latin America Product Leadership Award. Noventiq, the London-headquartered digital transformation and cybersecurity solutions and services provider for emerging markets, is one of Microsoft's top global partners. Hosted on Microsoft Azure, TOTAL VOICE uses a single, centralized telecommunications infrastructure to achieve significant cost savings, deliver latency and reliability, and address the challenge of cloud communications.

Noventiq's TOTAL VOICE uses real-time communication protocols for customer-facing and back-end connections. The solution is compatible with digital, analog, or IP telephony and can be used with any system that combines these technologies.

TOTAL VOICE is a transition and operation tool that enables companies with a mix of analog, digital and/or IP on-premise to migrate their voice networks to Microsoft Teams at their own pace, and according to the depreciation of their existing voice technology assets. Post-migration, the solution is ideal for managing and reporting for an enterprise-grade voice network, due to the significant number of traditional telecommunications features available.

Sebastian Menutti, Frost & Sullivan’s Industry Principal, noted: "By displaying and selling the inventory of carriers via an application programming interface and provisioning it through the Azure marketplace, Noventiq acts as a voice broker. When a user selects a choice, it automatically supplies and invoices the product. With this flexible configuration that combines immediate access to inventory with seamless execution enabled, Noventiq differentiates itself by offering unprecedented speed and agility."

Riana Barnard, Best Practices Research Analyst for Frost & Sullivan, comments: "Frost & Sullivan recognizes that Noventiq’s purpose-built unified collaboration and communication platform sets it apart from its competitors, with superior design and cost savings as its central pillars."

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating achievement and performance in technological, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, February 10, 2023

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2024 Buyers Guide Inbound Call Handling Services

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

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Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

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Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

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WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
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