Durban, South Africa, May 27, 2019 -- Contact centre solution and optimisation company INOVO has launched a new WhatsApp-based offering aimed at helping companies deliver enhanced customer service and improving the level of customer experience they can offer.
The new offering allows customers and contact centre agents to send each other links, photos, and documents over WhatsApp, meaning that queries can be dealt with in real time and using the world’s most popular instant messaging app.
Additionally, it allows your contact centre to create pre-determined agent responses and templates, ensuring replies are faster and more consistent.
"Great customer experience means servicing customers efficiently and in a way that they prefer. For millions of people, that’s WhatsApp," said INOVO Chief Executive Wynand Smit, explaining the decision to launch the new offering.
"The contact centre is constantly evolving, with much of that evolution driven by the customer. Businesses that are serious about providing a great customer experience must embrace that evolution. At INOVO, we’re at the forefront of helping them do so," concluded Smit.
Posted by Veronica Silva Cusi, news correspondent
INOVO is a supplier of Telephony and Contact Centre solutions.
Published: Tuesday, June 4, 2019
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