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News : Now, a Dedicated COVID-19 Call Centre

#contactcenterworld

Tirupati,India, Aug 1, 2020 -- As part of disseminating information on COVID-19, a 24x7 call centre started functioning at Shilparamam in Tirupati on Saturday.

The call centre works under the aegis of the COVID-19 coordination committee. Government whip and TUDA Chairman Chevireddy Bhaskar Reddy, in his capacity of the committee’s chairman, formally inaugurated the call centre. People in and around Tirupati can dial 7799511003/4/5/6 to get their grievances redressed or doubts clarified.

....NOTE - content continues below this message


INVITATION

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....CONTENT CONTINUED BELOW

Health tips can also be had over telephone by dialling the call centre. SETVEN Chief Executive Officer Muralikrishna Reddy, Additional District Medical and Health Officer Aruna Sulochana, IMA COVID-19 district coordinator D. Srihari Rao, IMA women’s wing president P. Krishna Prasanthi, IMA Tirupati chapter president Ravi Raju and others took part.

"The call centre registered a good response on the first day, with 132 callers dialling the number and getting suggestions from the six medical professionals. Most of the queries were on the care to be taken while in home isolation," Mr. Bhaskar Reddy said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


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Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Late Bookings

Read today's tip or listen to it on podcast.

Published: Tuesday, August 4, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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