News : Now Available: Release 6.2 of the COPC Customer Experience Standard
Winter Park, FL, USA, Jan 15, 2020 -- COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces the immediate availability of Release 6.2 of the COPC Customer Experience (CX) Standard. The COPC CX Standard is a comprehensive performance management system that provides practitioners with guidelines and best practices for managing and improving the performance of their customer experience operations.
Designed to Improve Customer Contact Operations Across Channels
First developed in 1996, the COPC CX Standard is a Standard for call center and customer experience operations, and it has been used by companies throughout the world. Since its release, the Standard has continued to evolve to address the changing needs of a dynamic industry, including those of emerging channels such as mobile, social media and digital assisted solutions that span across a variety of channels.
"We are excited about what these latest enhancements to the COPC CX Standard will mean for the industry," said Kyle Kennedy, Chief Operations Officer at COPC Inc. "These changes will undoubtedly result in a closer examination of the service journey, inevitably resulting in an improved end-to-end journey for customers."
Release 6.2 of the COPC CX Standard includes updated versions for both the Customer Service Providers (CSPs) and Outsource Service Providers (OSPs) editions, as well as updated guides. An updated version of the COPC CX Standard for Vendor Management Organizations (VMOs) is also forthcoming, and will arrive later this year, along with multiple translated versions of the various editions.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Based Contact Center?
More Editorial From COPC
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
Published: Friday, January 17, 2020
2020 Buyers Guide Inbound Call Handling Services
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
Upcoming EventsSubmit Event