Dubai, UAE, July, 2019 -- The Roads and Transport Authority (RTA) has recently launched a Corporate Automated Chat System, Mahboob, via WhatsApp, as part of a plan to step up communication channels with its customers.
The step is taken following the successful launch of the service on RTA's website and RTA Dubai App.
The automated chat service is quick when it comes to responding to customers' inquiries, without human intervention. The initiative uses AI technologies and natural language processing algorithms. Such smart services and channels aim to keep pace with UAE and RTA's Strategies for AI.
"The launch of Mahboob's service on WhatsApp is in line with a host of RTA's strategic goals (Smart Dubai, People Happiness, and Advance RTA). The automated chat technology is able to answer customer queries relating to RTA's services, which in turn reduces the pressure on RTA's Call Centre," said Abdul Aziz Al Falahi, CEO of RTA's Corporate Technology Support Services Sector.
"The automated chat on WhatsApp is available in both Arabic and English. Currently, there are 64 information services available, including the renewal of vehicle registration, and an introduction about nol card, abra, etc.
Posted by Veronica Silva Cusi, news correspondent
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Monday, July 22, 2019
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