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News : Now, Dial 112 for All Traffic Emergencies in Haryana

#contactcenterworld

Chandigarh, India, Dec, 2021 -- To provide prompt emergency services related to traffic safety, Haryana Police has successfully integrated Traffic Helpline Number 1073 with Emergency Response Support System (ERSS) helpline 112.

Sharing the details, DGP Haryana PK Agrawal informed that this decision has been taken on the basis of assessment of already running integrated 108 (ambulance) and 101 (fire) services in Gurugram and Faridabad districts. With this facility, the 112 ERVs will be responding to all traffic emergencies/situations on the highways. All calls made on traffic helpline number 1073 will automatically land on ERSS 112.

In a recent review meeting, ADGP Admin AS Chawla, who is also the nodal officer for Haryana 112, was asked to explore the viability of integration of traffic helpline number with ERSS 112.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com


Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

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Published: Tuesday, December 14, 2021

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

4.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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