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News : Now, Dial M.P. Information Commission Helpline for RTI

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Bhopal, India, Nov, 2020 -- The Madhya Pradesh Information Commission has set up a grievance redressal forum in a bid to bring greater transparency to its functioning and spread awareness on the Right to Information (RTI) Act, 2005, arguably the country’s first such initiative.

Applicants would be able to know about the status of their appeals and cases through the forum, said Rahul Singh, Information Commissioner for the Rewa Division who set it up on Constitution day.

"They can call or WhatsApp a helpline requesting to know the status," he said.

A team of handlers will relay back the information requested for on the helpline, operational round-the-clock, within 24 hours. Information such as registration details, the next date of hearing, proceedings of previous hearings and copies of orders or directions can be sought by applicants both in Hindi and English.

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Further, the helpline will admit queries regarding applications under the Act, including requests for guidance on drafting applications or the appeal process, sections of the Act and functions of different bodies set up under it.

"The forum will bolster our efforts in expanding the Commission outreach to people, initiate a discourse on the RTI and help in boosting applications," said Mr. Singh.

In addition to the live streaming of hearings, he added, the forum would enable equitable access to the Commission. Applicants and prospective applicants can call up the forum on 94250-14008 from 10 a.m. to 5 p.m. on working days or drop messages any time.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com

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Published: Tuesday, December 1, 2020

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2021 Buyers Guide
Get Listed
IVR

1.)

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

https://callcenterstudio.com/

2.)	Computer Data Services, LLC VIRTUAL PBX Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance. - Never miss another phone call - No more busy signals - Feature rich - Answer your calls from anywhere

3.)

eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

https://www.egain.com/smart-ivr/

4.)

Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.)	MightyCall MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to: - Greet callers - Deliver necessary information - Forward calls to the appropriate extension - Take human error out of the system

6.)

Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.)

OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.)

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.