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News : Now, Dial M.P. Information Commission Helpline for RTI

#contactcenterworld

Bhopal, India, Nov, 2020 -- The Madhya Pradesh Information Commission has set up a grievance redressal forum in a bid to bring greater transparency to its functioning and spread awareness on the Right to Information (RTI) Act, 2005, arguably the country’s first such initiative.

Applicants would be able to know about the status of their appeals and cases through the forum, said Rahul Singh, Information Commissioner for the Rewa Division who set it up on Constitution day.

"They can call or WhatsApp a helpline requesting to know the status," he said.

A team of handlers will relay back the information requested for on the helpline, operational round-the-clock, within 24 hours. Information such as registration details, the next date of hearing, proceedings of previous hearings and copies of orders or directions can be sought by applicants both in Hindi and English.

Further, the helpline will admit queries regarding applications under the Act, including requests for guidance on drafting applications or the appeal process, sections of the Act and functions of different bodies set up under it.

"The forum will bolster our efforts in expanding the Commission outreach to people, initiate a discourse on the RTI and help in boosting applications," said Mr. Singh.

In addition to the live streaming of hearings, he added, the forum would enable equitable access to the Commission. Applicants and prospective applicants can call up the forum on 94250-14008 from 10 a.m. to 5 p.m. on working days or drop messages any time.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com

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2021 Buyers Guide
Get Listed
Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486
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Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
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PH: (+61) 406 501 368
4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398
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Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
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