News : Bengaluru Traffic Police See Good Response to Traffic App
Bengaluru, India, Dec 14, 2015 -- Barely a month-and-a-half after it launched a WhatsApp-based helpline number for commuters to report traffic jams, the Bengaluru Traffic Police(BTP) is seeing a good response.
It is now being seen as an easier and quicker than tweets or Facebook posts.
In October this year, BTP announced a WhatsApp number that commuters stuck in traffic jams around the city could text to inform the traffic police.
Just a few days after the launch, the number of texts received went up to 200 per day.
Currently, during peak hours, the helpline gets between 40 and 50 messages from various parts of the city.
"It is very helpful to us as it helps us identify traffic jams in unexpected areas. The officers manning the helpline are authorised to reach out to the commuters and we try and inform them of the reasons of the traffic jam as well where it is possible," said Additional Commissioner of Police (Traffic) M.A. Saleem.
However, Mr. Saleem said: "It is difficult to clear traffic on some roads during peak hours. Our officers will be on the spot monitoring situation. In such cases, and we let the complainants know the reasons. However sometimes there is a vehicle breakdown that we might not be aware about and such messages help us deal with the issue straightaway."
While other methods of reaching out to BTP like Twitter and Facebook get responses in a short time, the time taken for replies on WhatsApp is almost real-time, users say.
"I informed them about traffic jams on Richmond road in the afternoon two times and both times I got a reply within a minute saying they will take action," said T. Arvind, an HR professional.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, December 15, 2015