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News : Now ‘Frequent’ Traffic Violators in Chennai Will Get Calls from Police


Chennai, India, Apr 11, 2022 -- The police department has introduced ‘traffic call centres’ in 10 places in the city. The personnel from the call centres will hereafter call the motorists on their mobile numbers and inform them of the pending e-challans.

The Greater Chennai Traffic Police implemented the cashless e-challan payment system on May 10, 2018 to enable motorists to pay the spot fine through various digital modes of payments.

Under this system, the violators can pay the fine through credit/debit card on the spot or later through online banking, digital wallet, TN E-Sevai centers, post offices or in the court. Initially when this system was introduced, 91.7% of the violators paid the fine through various modes. At present, there is a rising trend among the motorists not to remit the fine amounts for the pending e-challans.

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Chennai City Police Commissioner Shankar Jiwal on Monday inaugurated a traffic police call centre at Vepery police station and nine other centres also have been functioning in the city in order to facilitate the motorists to get information on the pending e-challans against them/their vehicles.

Mr. Jiwal said, "Traffic police personnel are issuing at least 10,000 challans per day in the city for traffic violations. In addition to that, more challans are issued in the Traffic Regulation Observed Zone (TROZ) in Anna Nagar and automatic number plate recognition cameras have been installed in 12 locations to capture the driving in the wrong direction. Once it is automated, the issuance of challans will be go up. There are chances that one lakh challans per day will be generated per day. After the issuance of challans, the effectiveness is very important."

He said the department had prepared a list of vehicles with more than five challans. The call centres would send bulk SMS on the pending challans to the motorists and also provide information on fine amounts to the public over phone and in person. "We will look for the effectiveness of the system for 15 days and then increase the compliance level," said Mr. Jiwal.

The City Police Commissioner also said more automation would be introduced as far as possible on a few stretches. He added CCTV cameras which went into disuse for the last two years were being rectified and funds were allocated towards the repair.

On traffic diversions on Anna Salai, Mr. Jiwal said, "There are eight signals from Anna Flyover to Bata Showroom point. The traffic on the arterial roads is also heavy now. We can reduce the number of signals to four so that traffic flow is normal. At some places, we introduced one-way system towards the adjacent loop road. Only after studying the traffic flow for a while are we planning to implement the diversion for smooth traffic flow," he said.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Tuesday, April 12, 2022

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2022 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

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Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

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VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

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Putting the right person in the job role has become the key focus in the drive...
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TactiCall Recruitment Services

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