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News : NPC Unveils Call Center for 2023 Census

#contactcenterworld

Abuja, Nigeria, June 22, 2022 -- The National Population Commission (NPC) has launched an integrated call center that will serve as the information hub for a seamless interface between the commission and members of the public before, during and after the census exercise.

Executive Chairman of the Commission, Hon. Nasir Isa Kwara, during the launching ceremony Tuesday in Abuja, with the theme:"2023 Population and Housing Census: You Count, Be Counted" stated that the center is an intensified preparatory activities for the successful conduct of the first digital census in Nigeria.

According to him, population census is a people oriented activity that seeks to capture the demographic characteristics of the populace across the length and breadth of the country.

He said It was therefore imperative to put in place a platform for constant interaction between the Commission and the people through which information can be obtained, clarified and feedback received on the census process.

"The inauguration of the Call Center ahead of the actual enumeration of persons in April 2023 is therefore a clear indication of the commitment of the Commission to conduct a people oriented 2023 Population and Housing Census.

"The launch of this integrated call center for the 2023 Census is yet another major step towards making the 2023 Census a resounding success and underscores our commitment of providing demographic data for national planning," he said.

"The Call Center is equipped with modern Information and Communication technology facilities for video conferencing, emails and telephony to facilitate effective communication for the success of the 2023 Population and Housing Census.

"This call center will serve as the information hub for seamless interface between the Commission and members of the public before, during and after the Census exercise. Enquiries from members of the public to the Commission about the census process, on the field activities and other census frequently asked questions are expected to be responded to by trained personnel," he added.

The Chairman therefore urged the operators of the call center to demonstrate commitment, hardwork and zeal in handling this sensitive assignment, adding that as census functionaries handling this critical task of communicating with Nigerians, much is required of them.

"You must be committed, focused, polite and courteous in your dealings with the general public and above all, you must bring your patriotic zeal to bear on the work at hand as what you are going to do, should be seen as service to your fatherland," he stressed.

In her remarks, Resident Representative of the United Nations Population Fund (UNFPA) Ulla Elisabeth Mueller, said the NPC is re-writing the history of census-taking in Nigeria, adding that a Call Center, embedded in situation room, is helpdesk, and will ensure communication of crucial information relating to Census implementation among and between census managers or officials, field functionaries and the public.

"I applaud the National Population Commission for adding yet another innovation to the Census process. If well implemented, a Call Center will significantly change the complexion of this Census implementation in favourble ways and is clearly another first in the scheme of Nigeria Census taking history," she said.

Giving an overview of the Digital Census and Call Centre, the Census Manager, Inuwa Bakari Jalingo, explained that the call center will attend to any questions from Nigerians regarding the census and get immediate response, adding that an integrated dashboard is in place to monitor all activities in the center to ensure efficiency.

Highpoint of the ceremony was the official unveiling of the centre by the Executive Chairman, who also revealed and tested the numbers call numbers 07000Census and 07000236787 to the general public viewing

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.blueprint.ng


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, June 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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