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News : NPOwer Provides 24-hour Toll-free Helpline for Mental Health Support

#contactcenterworld, @npowerhq

Johannesburg, South Africa, Jan 22, 2021 -- NPOwer, a mental health support programme and 24-hour toll-free helpline for non-profit organisations (NPOs), has been launched by Tshikululu Social Investments and the South African Depression and Anxiety Group (SADAG).

The organisation, itself an NPO, offers free mental healthcare and support to all NPOs in South Africa.

NPOwer provides psychological first aid to leaders, staff and volunteers of NPOs, many of whom are experiencing strain and burnout caused by the Coronavirus Disease (COVID-19).

NPOs have always been important in providing support and care to South Africans, a fact further highlighted by COVID-19. Although NPOs provide such crucial services, their resources are often stretched and their teams are overworked and face daily trauma.

"NPOs have always provided help, resources and support to others, but never before has the mental health of our NPOs been prioritised," says SADAG operations director Cassey Chambers.


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Kelly du Plessis, CEO and Lead Patient Advocate of Rare Diseases South Africa, an NPO established in 2013, says it is well known that NPO staff are often impacted by compassion fatigue, due to the emotionally giving dynamic of the sector, compounded by the often personal nature of the services provided.

"During COVID-19, our mental health was further impacted due to the continuous financial stress of a downturned economy, coupled with many additional services needing to be provided to assist the most vulnerable members of society," she says.

Du Plessis believes that mental health is all too often overlooked or ignored, until it is too late.

"Mental health support needs to be implemented throughout the sector to build resilience, avoid burnout and ensure that the sector can continue to provide much-needed services," she says.

"There are so many aspects regarding the health of NPOs which we hope to assist with, including reducing burnout and stress and providing key mental health skills to NPO leaders, to ensure they are able to look after the mental health of their staff and build mental wellness going forward," says Chambers.

The NPOwer programme also includes capacity workshops on NPO-related issues, a dedicated website to house multiple resources and a support network for NPOs.

#contactcenterworld, @npowerhq

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sowetanlive.co.za


About NPower:
Company Logonpower is one of Britain’s largest energy suppliers and supplies gas, electricity and related services to 6.6 million customers across the UK.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Monday, January 25, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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