News : Npower ‘Worst Company in the UK' for Customer Service
Sept 17, 2014 -- Npower has capped a torrid year of billing chaos and complaints by displacing Ryanair to the unenviable title of worst company for customer service in the UK.
The energy supplier slipped one place to 100th in the annual customer service rankings for the UK’s 100 biggest brands, according to consumer group Which?.
Rival supplier ScottishPower plunged from 62nd place to 99th – the biggest faller of any brand - after also encountering major billing problems.
Both companies have blamed the transition to new computer systems for their woes, which have seen customers complaining of missing or wildly inaccurate bills that take months to get resolved.
Npower’s performance was so bad that regulator Ofgem was forced to intervene earlier this year, setting the supplier a series of targets for clearing a backlog of problems affecting 400,000 customers, under threat of being banned from telesales.
Posted by Veronica Silva Cusi, news correspondent
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npower is one of Britain’s largest energy suppliers and supplies gas, electricity and related services to 6.6 million customers across the UK.
Published: Thursday, September 18, 2014
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