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News : NSN to Enhance Customer Experience for Tele2 Sweden
Stockholm, Sweden, March 5, 2014 -- Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a better service experience by linking network performance to customer satisfaction and application behavior. An integral part of NSN’s comprehensive Customer Experience Management* portfolio, this solution provides a comprehensive display of network performance based on service quality, service usage and real-time traffic information.
Under the terms of the deal, insights from Serve atOnce Traffica will be coupled with fault, performance and configuration data from NSN’s NetAct management system. This will enable Tele2 Sweden to interpret the data in order to boost customer satisfaction while offering a wide range of broadband and mobile-based services to its subscribers.
"Tele2 Sweden’s decision to deploy one of our leading customer experience management products clearly underlines the fact that delivering high quality services to its customers is a top priority for the company," said Daniel Widh, Account Director for Tele2 at NSN. "We will leverage our proven expertise and technical knowledge to help them achieve that goal."
Posted by Veronica Silva Cusi, news correspondent
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About Nokia Solutions and Networks:
Nokia Solutions and Networks is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
Tele2 AB is a major European telecommunications operator, with about 34 million customers in 10 countries. It serves as a fixed-line telephone operator, cable and Digital television provider, mobile phone operator and Internet service provider.
Published: Thursday, March 6, 2014