News : NSPCC ChildLine to Ramp Up Online Offering
London, UK, June 10, 2015 -- The NSPCC is planning to launch a new digital service for its counselling service Childline as the charity looks to remain "digitally relevant" among an uptick of young people accessing its services via the web.
Childline has appointed digital marketing and technology consultancy Amaze to improve its digital service, and to integrate case management and call centre handling tools into a its website, which it relaunch shortly. The project will also incorporate content strategy, website redesign and build, information security, service user anonymity, scale and availability.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Helena Raven, head of digital development at the NSPCC, said: "Our website currently has 315,000 young people registered as users, with 59 per cent accessing the website via mobile devices in 2014. More children and young people will be seeking help via our digital services rather than the phone this year, and we know that we need to remain digitally relevant to young people as the technology they use continues to evolve at pace."
The appointment extends the NSPCC’s relationship with Amaze following the launch of its new website in October 2014.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
More Editorial From ChildLine
A 24-hour helpline for children
Published: Thursday, June 11, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...