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News : NT Voice and Data Solutions Sign Partnership Agreement with Enghouse Interactive

#contactcenterworld, @cosmocom, @datapulse, @EnghouseInterac, @NTVoiceandData

Reading, UK, Sept, 2019 -- Enghouse Interactive has signed business telecoms provider, NT Voice and Data Solutions, as a member of its EMEA partner programme. Following the signing of the agreement, NT Voice and Data Solutions will focus on selling two of Enghouse Interactive’s flagship products, Communications Center (CC) and the Quality Management Suite (QMS), into customers across multiple vertical sectors.

The new partnership agreement marks the latest stage of an ongoing relationship between the two companies that dates back several years, and was initially conducted via a distributor.

"We are delighted to have formed a direct partnership with Enghouse," said Ross Woodward, Operations Director, NT Voice and Data Solutions. "Enghouse Interactive offers a range of solutions, ideally suited to the contact centre marketplace and has established a strong and well-deserved reputation for proactively developing, maintaining and supporting them over many years."

"It was also a major benefit to us that Enghouse solutions are PBX agnostic. "Enghouse has strong capability in our core Avaya UC platform environment but its close alignment with Microsoft and with the Microsoft suite of collaboration products is also a big draw for us as we look to expand our market reach."

"We are well suited to working with Enghouse Interactive," continued Ross. "We have strong sales, pre-sales and engineering teams, which mean we can take highly-advanced products like CC and QMS and deliver them efficiently to customers with very little support. If we need a little extra help we know we can rely on the expertise of Enghouse Interactive’s in-house professional services and engineering teams."

Jas Jhita, Channel Director, Enghouse Interactive commented: "We’re delighted to welcome NT Voice and Data Solutions as an authorised partner within our channel programme. It is a long-established company with a good customer base – and it has demonstrated its strong capability at aggregating solutions, selling them into the marketplace and actively supporting them. Although NT Voice and Data Solutions specialise in Avaya communications platforms they are also looking to build capability in other UC environments, including Microsoft, which will help it in seamlessly migrating customers who may want to switch to new interaction environments over time."

#contactcenterworld, @cosmocom, @datapulse, @EnghouseInterac, @NTVoiceandData

Posted by Veronica Silva Cusi, news correspondent
Source: https://enghouseinteractive.co.uk


About Enghouse Interactive:
Company LogoEnghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. With over 25 years’ experience developing solutions that consistently exceed the expectations of our customers and partners, Enghouse has an enviable pedigree. All of our solutions enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
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Today's Tip of the Day - Training Certificates

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Published: Friday, September 6, 2019

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2020 Buyers Guide Knowledge Management

 
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Combines knowledge management with call support as continue improvement.

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eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

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Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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