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News : NTC Strengthens Digital Customer Engagement with Multichannel Veeva CRM

#contactcenterworld, @veevasystems

Barcelona, Spain, Feb. 16, 2022 -- Veeva Systems (NYSE: VEEV) announced that NTC Srl will deploy multichannel Veeva CRM in Italy and Spain. Veeva CRM will enable NTC's commercial teams to engage with healthcare professionals (HCPs) more effectively, both in person and across digital channels, accelerating NTC's journey towards digital excellence.

NTC will replace its existing CRM system with a solution that will enable its commercial teams to collaborate more effectively and gain visibility into customer activity. With Veeva CRM, NTC's field teams can track their performance, view marketing results, and quantify their impact to drive continuous improvement. Reps will also have access to real-time actionable insights at the point of execution through Veeva CRM MyInsights, to forge deeper relationships with HCPs by offering the information they need, when they need it, in the device of their preference.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"Partnering with Veeva advances our ability to standardize processes and accelerate our digital transformation across regions," said Andrea Boccardi, head of marketing and commercial excellence at NTC. "Multichannel Veeva CRM will help us to strengthen our relationships with HCPs by delivering the best customer experience across digital channels."

"More emerging life sciences companies in Europe, like NTC, are using Veeva CRM to bring together their digital content, channels, and insights into one place to improve customer experience," said Philipp Luik, vice president of commercial strategy at Veeva Europe. "We are proud to partner with NTC to expand their digital approach to customer engagement."

#contactcenterworld, @veevasystems

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About Veeva Systems:
Company LogoVeeva Systems is focussed in cloud-based solutions for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has over 90 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Founded in 2007, Veeva is a privately held company headquartered in the San Francisco Bay Area, with offices in Philadelphia, Barcelona, Paris, Beijing, Shanghai, and Tokyo.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, February 17, 2022

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2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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