Princeton Junction, NJ, USA, Jan 9, 2023 -- nTeligence Corporation has incorporated a Generative Pre-Trained (GPT) model, directly into their VoiceBot 3000 product offering. To draw on an analogy from the pharmaceutical industry, this model is the "generic equivalent" of the similarly sized GPT-3 model built by OpenAI and having about the same number of parameters and comparable performance. nTeligence will fine-tune the model in-house, using data supplied by their customers.
The fine-tuned model will be used to automatically produce natural sounding, lifelike, voicebot responses, without having to do any programming.
As nTeligence Corporation’s Founder and CEO Marc Schneiderman states, "Incorporating this new generative AI model will enable our clients to lower their voicebot development and maintenance costs. Shortening the time needed to put a voicebot into production, while reducing their overall staffing requirements". He goes on to say, "From the broader business perspective, the opportunity to use our VoiceBot 3000 system to automate rote, repetitive, voice based conversational tasks is immense. Gartner predicts that in the contact center space alone, there is an opportunity to reduce agent labor costs by $80 billion in 2026. And we will be at the forefront of providing those digital workers".
Posted by Veronica Silva Cusi, news correspondent
About nTeligence Corporation:
nTeligence Corporation is an emerging growth-oriented company, based in Princeton Junction, New Jersey, and is focused on product development as well as performing pure and applied research in the field of conversational AI.
Published: Tuesday, January 10, 2023
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