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News : NTT and i-CABLE Announce Strategic Alliance to Address the Evolving Network Demands of Hong Kong Enterprises

#contactcenterworld

Hong Kong SAR, Aug, 2021 -- NTT Ltd., a global technology and business solutions provider, and i-DATA, a wholly owned subsidiary company of i-CABLE Communications Limited, a Hong Kong internet and pay-TV service provider, announced the signing of a strategic alliance, addressing the increasing demand for network reliability, business continuity and cybersecurity in Hong Kong. The collaboration will explore initiatives including managed network services to accelerate enterprises' performance.

An increasing number of Hong Kong enterprises have adopted digital business models, with the wide adoption of cloud, distributed workplace and disruptive technologies. According to the IMD World Competitiveness Centre[1], Hong Kong is ranked second in Asia and fifth in the world in terms of Digital Competitiveness. This is an indication of Hong Kong's rapid adoption of new digital technologies, which requires robust, secure and seamless connectivity to keep business always-on and competitive.

To address market needs, the alliance will leverage NTT's enterprise-grade IP connectivity and i-DATA's local network capabilities for its managed network services initiative. This will provide resilient network infrastructure with redundant backup, dedicated bandwidth and cybersecurity applications – all delivered with NTT's managed services. 

Other initiatives of the strategic alliance between NTT and i-DATA include call-center-as-a-service (CCaaS), which aims to help enterprises optimize customer experience by integrating and managing their entire customer experience (CX) ecosystem, and managed data center services.

Taichi Hiramatsu, CEO, North Asia and Hong Kong, NTT Ltd., said, "NTT has had a long-term business relationship with i-CABLE in Hong Kong since 2012. We are excited to further strengthen our collaboration with this strategic alliance, working hand in hand with i-DATA to enable a secure and connected future. Moving forward, NTT will continue its dedication to helping enterprises advance business agility, transformation and automation through hybrid network connectivity solutions."

Tan Sri Dato' David Chiu, Chairman of i-CABLE Communications Limited, said, "The pandemic has changed the world and uncovered new business potential with digital transformation. Never before has technology and network played a more critical role for organizations. Business leaders have had to reimagine their business models, leveraging innovative technology as well as secure and seamless networks to stay resilient. We are confident that our strategic alliance with NTT, our credible technology partner, will maximize our business potential across different markets."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.taiwannews.com.tw


About NTT:
Company LogoNTT Ltd. is a global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Monday, August 23, 2021

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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