News : NTT Communications to Offer AI-supported Cognitive Agent
Tokyo, Japan, Dec 3, 2015 -- NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT (NYSE:NTT) Group, announced that in collaboration with U.S.-based IPsoft, a provider of automated solutions for IT and business operations, it will launch an automated cognitive agent service for natural conversation support from the summer of 2016. The service will leverage artificial intelligence (AI) to smoothly interact with customers, in English and Japanese, and learn from experiences to successively upgrade the quality of its automated service.
The service will use cloud-based AI to automate initial responses to customers who contact a call center or enterprise/store contact point in search of support or to make a purchase. As an automated service available 24/7, it will enable user-companies to refocus employee workloads on higher value activities. The service will initiate actions to complete a caller request, for example, issuing invoices, sending emails or mailing documents.
Posted by Veronica Silva Cusi, news correspondent
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About NTT Communications Corporation:
NTT Communications provides a broad range of global networks, management solutions and IT services to customers worldwide. The company is renowned for reliable, high-quality security, hosting, voice, data and IP services, as well as expertise in managed networks and leadership in IPv6 transit technology. NTT Communications’ extensive infrastructure includes Arcstar™ Global IP-VPN and Global e-VLAN, as well as a Tier-1 IP backbone reaching more than 150 countries in partnership with major Internet service providers.
IPsoft is a Managed Services Provider delivering IT outsourcing solutions to clients worldwide.
Published: Friday, December 4, 2015