Tokyo, Japan, June 20, 2017 -- NTT Docomo has become the latest company in the Asia-Pacific (APAC) region to implement SAP’s Hana in-memory database platform, as part of efforts to improve its customer service in Japan’s highly competitive and saturated telecoms market.
Through SAP Hana, NTT Docomo hopes to improve store operations, uncover best practices and apply insights and lessons from other stores. The implementation took eight months to complete and went live in March 2017.
Taku Hasegawa, general manager of NTT Docomo’s information systems department, said before the telco implemented SAP Hana, it lacked the capability to deliver information to its sales force. "It took the back-end office at least a week or two to generate and deliver information," he said.
"Now with SAP Hana, users can pull out the latest data whenever they need to. An increase in performance has also helped the storefronts to monitor the status of sales promotions. Moving forward, we expect to see an improvement in service at Docomo shops," he added.
"With the analytics available for SAP Business One powered by SAP Hana, we can trace our products back to their origin and all the way through the quality inspection stage in just a minute," said Steven Zhang, vice-president and chief financial officer at OSI Holding.
"With the virtual warehouse module, shop-floor managers can track the quality status of every product in real time, from the day materials arrive to the day finished goods are shipped."
Posted by Veronica Silva Cusi, news correspondent
SAP is a business software company – with more than 100,000 employees at sales and development locations in more than 50 countries worldwide.
About NTT DOCOMO, INC:
NTT DOCOMO provides innovative, convenient and secure mobile services that enable smarter living for each customer. The company serves over 65 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more.
Published: Thursday, June 22, 2017
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