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News : Nu Echo Announces Signature of an Agreement with Fujitsu Canada

#contactcenterworld, @nuecho, @Fujitsu_Global

Montreal, Quebec, Canada, October, 2016 -- Nu Echo, a contact center solutions provider and professional services organization in the Province of Québec, announced the signature of an agreement with Fujitsu Consulting (Canada) Inc, to provide certain IT services and consulting. Fujitsu and Nu Echo have entered into this agreement to begin offering solutions to serve a mutual client.

Nu Echo is based in Montreal and is serving the world market for advanced contact center consulting and solutions development. Made up of four major practices: consulting and development, testing, speech applications and tuning, and custom development, Nu Echo answers the needs of multinational organisations looking to push their contact centers to new heights of client experience.

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"Fujitsu is the most recent international firm to enter into an agreement with Nu Echo. Part of our strategy for 2016 and 2017 was the development of new partnerships and ways of extending business through the combination of business offerings." stated Mr. Yves Normandin, CEO, Nu Echo. "Pairing Fujitsu’s market recognition and connections with Nu Echo’s advanced technical knowledge of the market creates a mutually beneficial business relationship."

"Since Fujitsu and Nu Echo had already established a good working relationship through serving several mutual accounts, our decision to strengthen our business ties was simple. It just seemed logical," states Mr. Christian Giroux, Head of sales Quebec region for Fujitsu Canada. "The Nu Echo team brings high-precision consulting services to some complex issues. Their team brings the knowledge and professionalism for which Fujitsu has become renowned; our agreement is a natural fit."

"We are happy to start working with Fujitsu Canada. As a recognised leader in IT consulting, we look forward to supporting Fujitsu in contact center deployment projects" states Mr. Daniel Paradis, VP Business Development at Nu Echo. "Our strategy has allowed us to steadily grow our business, ensuring that we can continue to do what we are good at; providing excellence in contact center consulting and solutions development to fortune 500 clients worldwide."

#contactcenterworld, @nuecho, @Fujitsu_Global

Posted by Veronica Silva Cusi, news correspondent
Source: NuEcho


About Nu Echo:
Company LogoWe’re changing the conversation At Nu Echo, we create intelligent automated conversational solutions to take your customer experience to the next level and improve operational efficiency. And to make sure you never miss a valuable opportunity. We collaborate with you to bring every communication channel into the 21st century, triggering more relevant and responsive conversations to help you connect with your customers and power your business forward.
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About Fujitsu:
Company LogoFujitsu is a provider of customer-focused information technology and communications solutions for the global marketplace. Since Fujitsu 19 19s establishment in 1935, we have maintained a commitment to modern technological innovation and uncompromising product quality.
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Today's Tip of the Day - Getting The Marketing Message Right

Read today's tip or listen to it on podcast.

Published: Wednesday, October 12, 2016

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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