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News : Nuance Brings Embedded Dictation Capabilities to the Car

#contactcenterworld, @nuanceinc

Burlington, MA, USA, Oct 3, 2016 -- Nuance Communications, Inc. (NASDAQ: NUAN) announced that its Dragon Drive connected car framework now features embedded dictation for speaking text messages, notes and more in the car without a data or cloud connection. 

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"Over the past five years, our research team has set a high standard in automotive speech recognition by applying deep neural networks to optimize accuracy within noisy automotive environments. These advancements, combined with signal enhancement and in-car microphone beamforming results in a simple, intuitive interface designed specifically for the car that continues to set the industry standard for automotive speech recognition," said Vlad Sejnoha, Chief Technology Officer, Nuance.

"The cloud is an incredibly important element of the modern automotive experience, providing access to a range of services and content. However, signal drops and remote areas can turn the connected car into a disconnected experience," said Arnd Weil, senior vice president and general manager, Nuance Automotive. "Dragon Drive’s embedded-connected framework gives automakers and consumers the best of both worlds – the ability to connect to content and services while having uninterrupted access to the in-car features that drive safer productivity behind the wheel."

#contactcenterworld, @nuanceinc

Posted by Veronica Silva Cusi, news correspondent
Source: Nuance


About Nuance:
Company LogoNuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, October 6, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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