#contactcenterworld, @nuanceinc

Burlington, MA, USA, Sept, 2019 -- Nuance Communications, Inc. (NASDAQ: NUAN), a provider in conversational AI innovations, announced the Nuance Intelligent Engagement Platform will expand its open, cloud-agnostic framework, adding new Intelligent Engagement Services and broadening back-end integration capabilities – allowing organizations around the globe to leverage Nuance’s experience building conversational AI technologies while modernizing the relationship between businesses and technology.

According to Forrester, Conversational AI allows brands to use natural language processing and machine learning-based tools to support both their customers and the agents who support their customers, and contact center application pros have numerous ways to acquire it1. With conversational interfaces growing in popularity but still a relatively nascent space, enterprises require solutions that are flexible, able to integrate with new and existing data streams and easily maintained for the ongoing enhancement of customer-facing applications.

"As pioneers of this industry and experts who have spent decades in the trenches making Conversational AI real for organizations around the globe, we know what it takes for enterprise-grade success," said Robert Weideman, GM and EVP, Nuance Enterprise Division. "As the space continues to grow more complex, the future lies in solutions that are flexible and scalable. The best customer interactions will come from platforms that do not sit in a silo but rather build on the rich data an organization has across the business and from that deliver an experience that’s personalized and frictionless. By expanding the openness of our platform, we can continue to meet our customers where they are, giving them the visibility and control they want while still providing access to professional services."

#contactcenterworld, @nuanceinc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com