Burlington, MA, USA, Jan. 11, 2021 -- Nuance Communications, Inc. (NASDAQ: NUAN) launched an AI-powered patient engagement virtual assistant platform to transform voice and digital experiences across the patient journey. Combining decades of healthcare expertise with engagement technology, the platform integrates and extends the capabilities of the electronic health record (EHR), customer relationship management (CRM), and Patient Access Center systems to enable healthcare provider organizations to modernize their 'digital front door' and improve clinical care.
Patients are demanding the same conveniences from healthcare organizations that they enjoy from major consumer brands. A recent survey reveals that consumers are ready for digital changes such as telemedicine options (44%), digital forms and communication (41%), and touchless check-in (37%). What's more, 68% value a customized patient experience. In fact, a poor digital health experience caused more than a quarter of patients to change medical providers in 2020 — up 40 percent from 2019.
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"Nuance's omnichannel patient engagement platform represents a new integrated philosophy for enabling healthcare's digital front door and a well-thought-out, well-implemented, and highly-practical solution for delivering an enhanced level of digital services to patients," said Stephanie Lahr, MD, chief information officer and chief medical information officer, Monument Health. "As Nuance has already demonstrated with its clinician-facing healthcare solutions, the company is now bringing its AI technology to bear to help solve the pressing challenges that healthcare organizations face with patient engagement – improving the overall patient experience and driving better clinical outcomes while at the same time enhancing the financial performance of the organization during these transformative times."
"Our new omnichannel Patient Engagement Virtual Assistant Platform takes a holistic approach to powering healthcare's new digital front door, overcoming the shortcomings and inconsistencies of partial point solutions," said Peter Durlach, Senior Vice President, Strategy and New Business Development, Nuance. "By marrying the capabilities of our healthcare experience and the proven omnichannel customer engagement technology trusted by Fortune 100 companies worldwide, we can help address the urgent need of providers and patients alike to transform access to, and delivery of, care in the modern age of digital medicine."
Posted by Veronica Silva Cusi, news correspondent
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Published: Tuesday, January 12, 2021
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