San Francisco, CA, USA, Sept, 2017 -- Nuance Communications, Inc. (NASDAQ:NUAN) announced that it has been named the leader in Biometric Authentication in the newly published Voice Biometrics Intelliview Report by analyst firm, Opus Research. The report positions Nuance as the frontrunner across Contact Center Authentication, Contact Center Fraud Detection, and Mobile Authentication.
Brands today are focused on providing customers with a streamlined omni-channel experience while at the same time maintaining security and mitigating data breaches. Voice biometrics has emerged as a critical enabler to delivering customers ease of authentication while also detecting fraud, and its use is poised to grow in the years to come. According to Opus*, by 2020, more than half a billion individuals will be able to use spoken word, rather than PINs, passwords or answers to personal questions, to initiate conversations or transactions using their phones, laptops, tablets, smart speaker/appliances, and connected cars.
In its new Intelliview report, Opus offers a side-by-side comparison of select voice biometrics technology providers, evaluating each by a set of key criteria including customer rosters, breadth of offering, financial strengths and partnerships, and positioning. Nuance is recognized in the report as having the greatest breadth of offerings in contact center authentication and is the only provider to be recognized as a leader across on-device, hybrid, and remote mobile authentication via NinaID.
The Intelliview report also notes Nuance FraudMiner as a leading solution in the relatively new contact center fraud domain, a growing application as large financial services companies look to voice biometrics to detect and eliminate fraud.
"We are finally seeing the long-awaited growth in deployments and registered voiceprints, indicating that voice biometrics has reached a tipping point and is poised to play a pivotal role in Intelligent Authentication," said Ravin Sanjith, Program Director, Intelligent Authentication, Opus Research. "Our prediction is that this trend will continue across multiple industries, globally, and Nuance is ideally positioned to leverage its multi-factor capabilities to fulfill on an ever-increasing set of very exciting use-cases," added Sanjith.
"Nuance’s leadership position in this report underscores our commitment to helping customers overcome the market challenges they face, including the complexities of implementing a true omni-channel strategy," said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. "Our industry leading voice, facial, and behavior biometrics, combined with our deep understanding of artificial intelligence, allows us to deliver comprehensive solutions that ensure an easy, secure authentication experience throughout customer care channels."
#contactcenterworld, @nuanceinc, @opusresearch
Posted by Veronica Silva Cusi, news correspondent
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Friday, September 22, 2017
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