News : Nuance Listed by Gartner as a Representative Vendor in Market Guide
Burlington, MA, USA, Dec 27, 2016 -- Nuance Communications, Inc. announced that it has been included as a representative vendor in Gartner Research’s recent "Market Guide for Virtual Customer Assistants."
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According to Gartner, "VCA vendors are raising awareness of, as well as the technical competence for, using VCAs as a practical tool with which to engage customers. Many vendors are transiting their VCAs from responding to questions for which answers can be found in structured content libraries, to state of the art technologies that analyze the characteristics of the individual, use machine-learning techniques, provide contextual and personalized responses, and even trigger actions on the customer's behalf."
"We are proud to be acknowledged by Gartner as a representative vendor in the rapidly growing Virtual Assistant market," said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. "Nina was introduced by Nuance more than 4 years ago as the first virtual assistant for customer service to span speech and text capabilities across web and mobile channels. Since that time, Nina has evolved to deliver AI-powered self-service as well as human-assisted service that leverages common tools to operate like a central cognitive brain and can be deployed across all of the channels consumers use including messaging applications, mobile applications, phone systems, Web, chat applications and social media."
Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, December 28, 2016
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