News : Nuance Nina Brings Message-Based Customer Service to SMS
Washington, DC, USA, May 23, 2016 -- Nuance Communications, Inc. (NASDAQ: NUAN) announced Nina for Messaging, which enables enterprises to engage their customers via intelligent, two-way messaging on mobile devices. Tapping into Nuance’s proven natural language understand (NLU) and conversational technologies, Nina for Messaging lowers the investment and time risk for enterprises seeking to offer customer service via conversational messaging interfaces within native mobile apps, through text messaging and in messaging applications such as Facebook Messenger™.
"Nuance’s Nina for Messaging brings virtual assistants into multiple customer care communication paths by enabling companies to offer their customers and prospects a consistent experience through text-based channels that include SMS, social messaging and from inside mobile apps," explained Dan Miller, Lead Analyst at Opus Research.
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Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
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