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News : Nuance Recognized as Law Office Productivity Software Leader

#contactcenterworld, @nuanceinc

Burlington, MA, USA, February, 2017 -- Nuance Communications, Inc. announced its office productivity software for use in law offices retained leadership in multiple categories in the annual International Legal Technology Association (ILTA) technology survey. Nuance solutions for document scanning and workflow, cost recovery management and speech recognition technology were ranked number one in deployments within their product classes among law firms and legal departments.

The survey covers firms of all sizes and all practice areas, placed Nuance Copitrak and Nuance ShareScan as the top two document scanning workflow products; Nuance Copitrak and Nuance Equitrac as the leading two cost recovery solutions, and Nuance Dragon speech recognition software as the leading dictation technology. Nuance Power PDF and Nuance PDF Pro placed second and fourth, respectively, among solutions for editing and redacting PDF files.

"The ILTA survey demonstrates that law firms and legal departments in large numbers have turned to Nuance solutions to improve law office productivity," said Chris Strammiello, Vice President of Global Alliances & Strategic Marketing, Nuance Communications. "Managing case documents with our legal solutions have demonstrated to reduce administrative costs, increase documentation productivity, speed searches for relevant information and protect client and firm privacy."

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In the document scanning and workflow category, Nuance solutions collectively were used by 43 percent of survey respondents. Nuance Copitrak was ranked the top software, used by 20 percent of firms. Nuance ShareScan was the second-leading scanning software at 18 percent. Nuance software has been the leading product every year that ILTA has included this category in their survey. Nuance’s document scanning solutions streamline paper and office processes and, in turn, increase productivity of employees and business applications – all while lowering overhead costs.

Nuance was also the leader in cost recovery with Nuance Copitrak and Equitrac. A combined 59 percent of all law firms that participated in the survey rely on Nuance solutions to recover costs associated with document printing, photocopying and long-distance calls. With these solutions, law firms can easily manage client-billable expenses, track costs and record client’s information for every service provided.

Dragon Legal Group led in the category of best voice-to-text technology with 46 percent of firms reporting their use of the solution, marking the third consecutive year Dragon is the leading solution among legal firms. The solution empowers attorneys and other legal professionals to speed document turnaround and reduce transcription costs. A specialized legal vocabulary trained using more than 400 million words from legal documents enables legal professionals to quickly create and format case files, contracts, or briefs all by voice.

In the category for editing and redacting PDF files, 36 percent of respondents reported using Nuance PDF solutions (Nuance PDF Pro, Nuance Power PDF, and Nuance eCopy PaperWorks). These solutions simplify conversion, editing, annotation and sharing of documents from any application with features including custom stamping and form data exports. PDF solutions also enable law firms to improve security – an area 39 percent of survey responders say is one of the top three technology issues at their firms.

#contactcenterworld, @nuanceinc

Posted by Veronica Silva Cusi, news correspondent
Source: Nuance

About Nuance:
Company LogoNuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuanceā€™s proven applications.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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