News : Nuance Says “Text Me”; Amps Up Customer Self-Service
Burlington, MA, USA, June 7, 2017 -- Nuance Communications, Inc., (NASDAQ:NUAN) announced virtual assistant and asynchronous chat innovations have been added to the Nuance Digital Engagement Platform – innovations that make it possible and practical for enterprises to engage with their customers using app messaging and SMS.
"Messaging has become a natural way to engage with a brand today, and it’s easy to do from devices and platforms that we’re all on daily," said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. "But engagement via messaging can present a real challenge to an organization in terms of providing a conversational experience, and getting the customer to an ultimate resolution of their query or issue. Asynchronous messaging allows us to deliver that simple and contextual engagement capability for organizations, independent of traditional customer service channels, meeting the consumer where they are, when they want, and without the need for the consumer to spend time calling into the contact center."
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Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
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