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News : Nuance to Acquire TouchCommerce, Accelerate Growth of Enterprise Business
Burlington, MA, USA, July 21, 2016 -- Nuance Communications, Inc. (NASDAQ: NUAN) announced that it has signed a definitive agreement to acquire TouchCommerce, a technology partner and provider in digital customer service and engagement solutions. TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience.
The addition of TouchCommerce will help accelerate Nuance’s Enterprise business and expand its customer care solutions with a range of new digital engagement offerings, including live chat, customer analytics and personalization solutions.
"The combination of Nuance and TouchCommerce promises to disrupt the customer service industry by bringing together the best of self-service and the best of assisted-service solutions, each magnified by the power of artificial intelligence," said Robert Weideman, executive vice president and general manager for Nuance Enterprise Division. "The result provides enterprises with a customer engagement solution that connects with consumers anytime and anywhere, across voice, digital and mobile devices – delivering superior customer experiences and business results."
"We are thrilled to join forces with our technology partner Nuance and to integrate our respective capabilities to deliver to our enterprise customers the best omni-channel customer engagement technology and solutions in the industry," said Bernard Louvat, president and chief executive officer of TouchCommerce. "Our respective capabilities are so complementary and our strategies so similar that it became obvious to both parties that joining forces was the logical next step beyond our existing technology partnership."
Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Founded in 1999, TouchCommerce delivers results for market-leading brands with innovative online engagement solutions that enhance customer experience, increase revenue and reduce support costs while using real-time customer data analytics.
Published: Monday, July 25, 2016