News : Nuance to Acquire Varolii
BURLINGTON, Mass., Oct 10, 2013 -- Nuance Communications announces that it has signed an agreement to acquire Varolii, a provider of cloud-based outbound customer engagement solutions. The Varolii platform is used to manage outbound customer service communications via automated phone, email and text messages. The combination of Varolii and Nuance will create a comprehensive cloud-based solution that brings together inbound and outbound customer service, resulting in a complete, scalable, secure and cost-effective platform.
"The greatest opportunity to deliver superior service is when you can anticipate a need and proactively contact the customer in a personalized and intelligent way," said Robert Weideman, Executive Vice President and General Manager, Nuance Enterprise Division. "The combination of Nuance and Varolii not only represents the best of inbound customer service with the best in outbound customer communications, but the opportunity to deliver automated yet natural conversations with customers that are more compelling and effective."
"Varolii has been trusted as a leading provider of repeatable customer engagement applications across six B2C-intensive markets, enabling leading companies to reduce costs, increase customer reach and improve customer outcomes," said David McCann, President and Chief Executive Officer of Varolii. "We're excited to become a part of Nuance's comprehensive multi-channel vision."
Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Published: Tuesday, October 15, 2013