News : Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander
Burlington, MA, USA, and London, UK, May, 2019 -- Nuance Communications, Inc. (NASDAQ: NUAN) announced Santander is making phone banking more seamless and secure through Voice ID, a system that leverages Nuance’s, fraud-preventing biometrics technology.
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Santander has deployed Nuance voice biometrics technology within their Contact Center in the UK to authenticate customer calls. As part of the Voice ID system, customers will be invited to enroll and asked to repeat a short phrase several times during an initial enrollment process to create their unique "voiceprint," much like a fingerprint. When a customer calls in the future, they will be asked to say that phrase again, so the technology can compare their verification voiceprint with the one that was created during their enrollment.
"We see PINs and passwords continuing to fail - and hacks and breaches climbing. With that, more and more organizations are deploying biometrics to enable a simpler and safer way for customers to validate their identities and access services," said Brett Beranek, General Manager, Security Business, Nuance Enterprise. "We are proud to see Santander leveraging Nuance technology to safeguard financial and personal information in today’s digital society," he added.
Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
The Santander Group is a Spanish banking group centered on Banco Santander, S.A. and is the largest bank in the Eurozone by market value. It is one of the largest banks in the world in terms of market capitalisation.
Published: Tuesday, May 7, 2019
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