News : NuBot Automated Testing Services Now Available Through The Genesys AppFoundry
Montreal, Quebec, Canada, Feb 10, 2017 -- Nu Echo, a contact center solutions provider, helping enterprise clients throughout North America achieve new levels of client experience, announces the addition of NuBot automated testing services to the Genesys AppFoundry.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Nu Echo and Genesys have worked closely together for several years, and the AppFoundry is a continuation of this strong partnership. 100% of new deployments have issues, and NuBot helps find those issues before clients experience them. With more and more focus being put on operational efficiency, client retention and corporate & brand image, testing is a must throughout system development processes.
"We are so pleased to announce the inclusion of our NuBot automated testing platform on the Genesys App Foundry" stated Jeff Dwyer, Director CX Testing Solutions - North America at Nu Echo. "By introducing NuBot to your clients, you are offering them a testing platform that is the easiest to use, is enterprise grade and cloud based, while also being the most cost effective. The key is finding defects sooner in the development cycles of your client’s customer experience designs. We do that sooner and better than our competitors and your clients will be delighted by the early ROI."
#contactcenterworld, @nuecho, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Welcome Call
More Editorial From Nu Echo
About Nu Echo:
Nu Echo was founded in 2002 with the goal of developing packaged VoiceXML speech applications. The company developed a complete suite of development, optimization, and testing tools, which are still the foundation of its speech recognition and application development practice. Several of these tools are now publicly available, including the NuGram™ IDE grammar development environment, the NuBot™ Call Center testing platform, and, more recently, Rivr™, an open-source VoiceXML application framework.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, February 16, 2017
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...