Montreal, Quebec, Canada, Feb 10, 2017 -- Nu Echo, a contact center solutions provider, helping enterprise clients throughout North America achieve new levels of client experience, announces the addition of NuBot automated testing services to the Genesys AppFoundry.
Nu Echo and Genesys have worked closely together for several years, and the AppFoundry is a continuation of this strong partnership. 100% of new deployments have issues, and NuBot helps find those issues before clients experience them. With more and more focus being put on operational efficiency, client retention and corporate & brand image, testing is a must throughout system development processes.
"We are so pleased to announce the inclusion of our NuBot automated testing platform on the Genesys App Foundry" stated Jeff Dwyer, Director CX Testing Solutions - North America at Nu Echo. "By introducing NuBot to your clients, you are offering them a testing platform that is the easiest to use, is enterprise grade and cloud based, while also being the most cost effective. The key is finding defects sooner in the development cycles of your client’s customer experience designs. We do that sooner and better than our competitors and your clients will be delighted by the early ROI."
#contactcenterworld, @nuecho, @Genesys
Posted by Veronica Silva Cusi, news correspondent
About Nu Echo:
We’re changing the conversation At Nu Echo, we create intelligent automated conversational solutions to take your customer experience to the next level and improve operational efficiency. And to make sure you never miss a valuable opportunity. We collaborate with you to bring every communication channel into the 21st century, triggering more relevant and responsive conversations to help you connect with your customers and power your business forward.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, February 16, 2017
|1.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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|3.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
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|7.)||Cloud IT Services GmbH|
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