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News : Aspect Achieves ROI with Salesforce

#contactcenterworld, @AspectSoftware, @salesforce

Boston, MA, USA, Aug, 2018 -- Aspect, a provider of contact center applications, achieved ROI by upgrading to Salesforce Lightning achieving payback in two months, according to a study by Nucleus Research.

"Moving to Salesforce Lightning enabled Aspect to dramatically increase the flexibility and functionality of its existing Sales Cloud solution while supporting the quoting complexity of its service offerings. The user experience has helped to further enable sales success as employees interact with the Lightning Experience, which provides an intuitive UI, a modern platform and guided selling tools," said Rebecca Wettemann, VP of research at Nucleus Research.

Built-in sales methodology, automated activity updating and guided selling were key features of the new Lightning deployment with automated quoting processes and improved management visibility into customer contract renewal information. Moving to Lightning enabled Aspect to drive greater productivity across the organization from sales and customer support to management.

#contactcenterworld, @AspectSoftware, @salesforce
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Aspect Software:
Company LogoAspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud and on-premises products are used by millions of agents every year – supporting billions of consumer interactions. Aspect provides flexible, reliable,comprehensive solutions for all areas of customer interaction and workforce management including inbound (automatic call distribution/ACD), outbound (auto dialing, predictive dialing and more options), interactive voice response/IVR, self-service through chatbots, workforce optimization (workforce management, quality management, performance management) and speech analytics. Leveraging a worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Do Your Wall Boards Really Help?

Read today's tip or listen to it on podcast.

Published: Tuesday, August 21, 2018

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2020 Buyers Guide Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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