News : Nuisance Caller Rang Sussex Police More Than 100 Times “Just for a Chat
Sussex, UK, Dec 9, 2015 -- A man who made more than 100 nuisance calls to Sussex Police "just for a chat" has been prosecuted.
David Peapell, of Dyke Road in Brighton, made a total of 108 calls to the 101 non-emergency number and sent 56 text messages to an officer between July 30 and September 2.
This was despite him being issued with a warning letter about his unnecessary number of calls in October 2014.
A Sussex Police spokesman told The Argus the calls were not malicious, but the 48-year-old’s persistence in ringing the police for a chat was clogging up the lines for people who might genuinely need assistance.
Contact centre investigator Sarah-Louise Gliddon said: "Mr Peapell has been a persistent caller for a number of years and was given a warning by the local policing team in October 2014 to only make contact with police to report a new incident or an emergency which required police response.
"He ignored the warning and continued to make excessive calls to police on the 101 non-emergency number, and excessively text the police officer who had dealt with him.
"The volume and the frequency of Peapell's calls impacted the contact centre's ability to provide a service to the public, who genuinely needed police assistance or attendance whilst he was calling.
"We now actively peruse persistent callers, issuing them with warnings about how their unnecessary contact affects our ability to service other members of the public trying to report police incidents on the 101 number and 999 emergency lines.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"People who contact us persistently will be dealt within the context of an offence of wasting police time and face court if they continue to make unnecessary contact stopping us dealing with the public that do need our assistance."
The 48-year-old, who is unemployed, pleaded guilty to persistently making use of a public electronic communications network for the purpose of causing annoyance, inconvenience or needless anxiety to employees of Sussex Police when he appeared at Brighton Magistrates' Court on Thursday, December 3.
Peapell was sentenced to a 12-month community order. He was also fined £40, and ordered to pay a £60 victim surcharge, £50 in costs and a £150 criminal court charge.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Cancel Training At Your Peril
More Editorial From Sussex Police
About Sussex Police:
Sussex Police is the territorial police force responsible for policing the county of Sussex in southern England (which for administrative purposes is split into East Sussex, West Sussex and the city of Brighton and Hove). Its headquarters is in Lewes, East Sussex.
Published: Thursday, December 10, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.