News : Number of Complaints to Bakcell’s Call Center Decreases by 61%
Baku, Azerbaijan, Dec 10, 2015 -- During the last several years, Bakcell, a mobile operator and mobile Internet provider of Azerbaijan, has successfully implemented a number of projects aimed at further upgrading of its network and making it a more reliable mobile communication network.
As a result of large-scale works, the network currently provides better coverage and higher capacity.
In addition, the efficiency of operations has improved with the help of the Customer Experience Management System aimed at proactive detection and improving the quality of services through the intellectual analysis of network information to proactively act upon resolution of customer complaints.
The analysis of complaints, received by the company’s Call Center during 2014-2015, shows that the number of network-related complaints has decreased by 61 percent, while the number of internet-related complaints has decreased by 72 percent, as compared with the previous year.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Over the last 24 months, the company has modernized its mobile network by increasing the number of 3G stations in regions. This in turn has allowed the company to increase the bandwidth and expand the population coverage level of 3G network. Expansion of the coverage area in regions is of great importance for Bakcell.
Therefore the company has increased the number of its base stations especially dedicated to extending the coverage in rural areas and improving the penetration level and related customer experience.
Bakcell today continues making investments in the economy of Azerbaijan through its investments in telecommunication technology and its people who service our customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Corporate Values
More Editorial From Bakcell
Bakcell LLC - was established in March 1994 as a Joint Venture between GTIB and the Ministry of Communication of the Azerbaijan Republic. Bakcell was the first company that began to provide cellular communication services in Azerbaijan.
Published: Friday, December 11, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...