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News : Numeracle and NobelBiz Team Up to Provide Local Caller ID Management Solutions


#contactcenterworld, @NumeracleInc, @nobelbiz

Arlington, VA, USA, Sept. 24, 2018 -- Numeracle™, Inc., a provider of robocall blocking and labeling visibility in the calling ecosystem, and NobelBiz™, a provider in the contact center technology industry, announced  a collaborative engagement between the two companies to provide trusted local caller ID management solutions delivering enhanced brand protection and improved campaign performance.

"NobelBiz is excited to join together with Numeracle to offer enhanced local caller ID solutions to improve brand reputation and customer connectivity in the age of call blocking and labeling. Through our combined offering we're not only able to deliver improvements to productivity and the achievement of success metrics, we're also able to employ vital industry feedback to maintain and improve that performance in accordance with best industry practices," said Ted Fortezzo, Executive Vice President, NobelBiz.

"The coming together of our two companies represents our combined vision to build greater customer engagement through the establishment of trust," said Peter Licata, President, Numeracle. "Numeracle and NobelBiz are a natural fit for an innovative partnership to combine the ROI of local caller ID strategy with the visibility, control and reach to successfully navigate the evolving complexities of the new calling ecosystem."

#contactcenterworld, @NumeracleInc, @nobelbiz

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Numeracle:
Company LogoNumeracle, established to take action against the growing problem of unwanted and illegal robocalls, provides a single point of discovery into the new calling ecosystem to uncover a number's entire journey from call origination to destination. By working together with carriers, analytics companies, device manufacturers, and the developers of call blocking and labeling apps, Numeracle provides visibility across all major stakeholders and delivers actionable control to the originators of legal and wanted calls.
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About NobelBiz Corporation:
Company LogoNobelBiz is a provider of contact center software solutions from their patented carrier of carriers network to their new fully-remote omnichannel contact center solution. Their network guarantees your lines stay up all the time, and their omnichannel product makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Customers Informed

Read today's tip or listen to it on podcast.

Published: Thursday, September 27, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

5.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

6.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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