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News : Numonix Announces Enhanced Integration of RECITE Interaction Recording Solution
Numonix has announced enhanced integration of its RECITE(R) interaction recording solution with Toshiba’s VIPedge(R) cloud-based business telephone solution as well as its on-site IPedge(R) and Strata(R) CIX IP-digital converged business telephone systems.
"Users of Toshiba’s VIPedge, IPedge, and Strata CIX business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution," said Avi Margolin, CEO and CTO of Numonix.
"We are thrilled with the quality of the RECITE solution and more importantly the service provided by Numonix. Their integration and flexibility allows ACME to enjoy a worry-free deployment, management and usability solution in many of our locations across the country. Numonix and its RECITE solution deliver on their promise and enable us to not only record all of our calls but also to enhance our employee-customer relationship training," said Dona Williams, IT manager of ACME Trucking, Inc.
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Numonix designs, develops and markets Call Recording and Quality Management Software Solutions to small, medium and Enterprise size business through a network of Authorized Resellers and Distributors throughout the world.
Toshiba BCD is a provider of business communications solutions. It offers a comprehensive portfolio of communication systems and applications that enable customers to enhance customer relationships, drive productivity and maximise profitability. Toshiba BCD has a 129-year pedigree in telecoms. Its UK operation was established in 1987 and has a customer base of over 35,000, including 1,000 contact centre system implemementations.
Published: Thursday, March 31, 2016