News : Numonix Announces Intelligent Scenario Routing for RECITE Interaction
Toronto, Ont., Canada, July 18, 2016 -- Numonix, a provider in interaction recording solutions, announced Intelligent Scenario Routing for its RECITE Interaction Recording solution for Microsoft Skype for Business.
"Numonix’s RECITE interaction recording now includes Intelligent Scenario Routing, enabling enterprises to utilize multiple routing methodologies in a single, intelligent solution," said Evan Kahan, COO of Numonix.
Numonix’s RECITE for Skype for Business now offers Intelligent Scenario Routing for call recordings, delivering a single environment solution which intelligently and automatically selects the most appropriate model based on a particular call type and routes targeted calls through the most appropriate pathway, namely: edge, media relay and passive models.
Numonix has also updated its RECITE interaction recording solution to better enable the flow of call recording to meet the unique compliance needs of Skype for Business contact centers. Now, RECITE can capture call recordings directly on mediation servers rather than forcing an edge model methodology which is not fully compatible with Microsoft Unified Communications Managed API (UCMA). This also eliminates the need for a media relay in the call flow for contact centers.
"At Numonix, we understand the unique recording needs of Microsoft Skype for Business users and strive to deliver solutions that meet those challenges and to help improve compliance recording," Kahan added.
Posted by Veronica Silva Cusi, news correspondent
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Numonix designs, develops and markets Call Recording and Quality Management Software Solutions to small, medium and Enterprise size business through a network of Authorized Resellers and Distributors throughout the world.
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Published: Thursday, July 21, 2016