Palo Alto, CA, USA, Feb. 10, 2021 -- With relevant and personalized interactions becoming the de facto consumer experience, health systems are turning to data-driven strategies to improve engagement, individual health, and business outcomes. In response to this growing consumerism movement, Nuvance Health has selected SymphonyRM to orchestrate consumer engagement across its community of patients.
"Our goal is to help support Nuvance Health as the trusted health advisor in its community through maximizing patient outcomes and loyalty," said Michael Linnert, CEO of SymphonyRM. "By leveraging data science to drive personalized 1:1 dialogue with each individual based on their conditions and needs, we have the opportunity to help Nuvance Health retain and acquire patients, and potentially help to improve health outcomes across its diverse and growing community."
Nuvance Health will be leveraging SymphonyRM's HealthOS platform to facilitate an ongoing, hyper-personalized communication about the patients' health that is aligned and coordinated across communications channels externally – and departments and specialties internally – to drive better engagement.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"Prior to choosing SymphonyRM as our CRM and marketing automation partner, we were working with two legacy CRM partners," said Jean Ahn, chief strategy officer, Nuvance Health. "We realized we needed to better connect with our community. SymphonyRM brings a level of transparency in how data science is applied and how our communities are engaged."
Nuvance Health will be using SymphonyRM's HealthOS to connect with patients – existing, future and new – across its seven hospitals, ambulatory care centers and primary and specialty care physician practice locations across Connecticut and New York.
Ahn continued, "We are excited about the work we are embarking on with SymphonyRM, which will help support our position as a valuable asset and trusted advisor in our market."
Veronica Silva Cusi, news correspondent
SymphonyRM is helping health systems transform how they acquire, engage, and retain patients by creating an engagement model rivaling the capabilities of world-class, consumer-centered organizations. By generating data-driven, prioritized next best actions for every consumer, prospect, and provider in your health system, SymphonyRM is helping organizations anticipate member needs and use proactive outreach to build deeper customer relationships and drive better outcomes while increasing revenue.
Published: Thursday, February 11, 2021
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Engage with your customers in Real-Time.
Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.