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Santa Monica, CA, USA, Oct 26, 2021 -- Edify Labs, a customer experience software company that makes business communications feel more like personal ones, announced that NuView Trust Company, a financial services firm focused on retirement account management, has selected Edify as its new contact center and unified communications software provider.
NuView is using Edify Huddle CX for its contact center and unified communications functionality to interact with customers and collaborate across offices and teams internally. NuView clients now have new options for reaching out including sending a text request to connect with the next available agent. The agent can then text the customer back or initiate a call to connect.
In its launch communication, NuView told customers, "In an effort to simplify client communication, NuView has launched a new communication platform. Our goal is to allow you to engage with NuView using your preferred communication method. Using our new texting function, you can directly text NuView Trust with questions that you may have about opening up an account, transfers, transactions updates, and more!"
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"This is such an exciting time for our business. NuView always strives to give our clients the broadest possible choices in their IRAs and now we can also give them the most possible ways to interact with us about something so important," said Jason DeBono, president, NuView Trust. "While sending text messages is a standard part of daily life now, giving our clients the option to communicate with our customer service team that way is nothing short of revolutionary. The customer experience opportunities with Edify are endless and it’s already making a positive difference with our employees and our clients."
"NuView’s enthusiasm for its newfound freedom using the Edify solution is what keeps us iterating and innovating," said Cameron Weeks, co-founder and CEO of Edify. "There are few things as personal and critical to people as their finances, specifically around retirement, so making it easier for people to connect and solve problems on any channel -- even by text message -- is one of the great things about doing this work."
Posted by Veronica Silva Cusi, news correspondent
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Published: Wednesday, October 27, 2021
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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