News : NV Energy Launches New Statewide Call Center System
Las Vegas, NV, March 23, 2015 - NV Energy has launched a newly consolidated statewide call center telephone system providing interactive voice response solutions, making it easier to reach a live representative no matter when a customer decides to conduct business with the utility.
Customers can now reach NV Energy 24-hours a day by phone to order power turned on at a new place, stop service at an old address, make a payment, get an account balance or report an outage.
The new system include more easily understood voice commands, an option of making a one-time payment over the phone using a bank account for no charge, and a streamlined process to help customers navigate to the right service more quickly.
"Our goal is to make it easy for customers to do business with NV Energy," Michelle Follette, vice president of customer service for NV Energy, said in statement. "For many customers, using the Internet or IVR for self-service is more convenient and now even more services will be available around the clock."
The new IVR system communicates in English or Spanish and uses speech recognition technology, or responds to touch tone commands depending on the customer’s preference. The system also can take outage calls in English or Spanish, a feature not available previously.
Today's Tip of the Day - Why Can’t You Take My Call?
More Editorial From NV Energy
About NV Energy:
NV Energy, Inc. provides a wide range of energy services to 1.3 million customers throughout Nevada and nearly 40 million tourists annually. NV Energy is a holding company whose principal subsidiaries, Nevada Power Company and Sierra Pacific Power Company, are doing business as NV Energy. The company is headquartered in Las Vegas, Nevada.
Published: Monday, March 23, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NOS is a telecommunications and entertainment group which offers fixed and mobile next generation solutions for Pay TV, internet, voice and data to all market segments - Residential, Personal, Corpora...
|PT Telekomunikasi Indonesia. Tbk|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
HKT is Hong Kong’s major telecommunications service provider and operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and internati...