News : NV Energy Launches New Statewide Call Center System
Las Vegas, NV, March 23, 2015 - NV Energy has launched a newly consolidated statewide call center telephone system providing interactive voice response solutions, making it easier to reach a live representative no matter when a customer decides to conduct business with the utility.
Customers can now reach NV Energy 24-hours a day by phone to order power turned on at a new place, stop service at an old address, make a payment, get an account balance or report an outage.
The new system include more easily understood voice commands, an option of making a one-time payment over the phone using a bank account for no charge, and a streamlined process to help customers navigate to the right service more quickly.
"Our goal is to make it easy for customers to do business with NV Energy," Michelle Follette, vice president of customer service for NV Energy, said in statement. "For many customers, using the Internet or IVR for self-service is more convenient and now even more services will be available around the clock."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The new IVR system communicates in English or Spanish and uses speech recognition technology, or responds to touch tone commands depending on the customer’s preference. The system also can take outage calls in English or Spanish, a feature not available previously.
Today's Tip of the Day - Don’t Let Policy Destroy Service
About NV Energy:
NV Energy, Inc. provides a wide range of energy services to 1.3 million customers throughout Nevada and nearly 40 million tourists annually. NV Energy is a holding company whose principal subsidiaries, Nevada Power Company and Sierra Pacific Power Company, are doing business as NV Energy. The company is headquartered in Las Vegas, Nevada.
Published: Monday, March 23, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
As a provider in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to man...
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
AssisTT, serving in 20 cities and 25 different centers throughout Turkey with approximately 10 thousand employees, is a customer contact point. It also serves as a strategic companion to many public o...