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News : NWC’s ‘Dial 1145’ Helpline Service Becoming Effective

#contactcenterworld

Kathmandu, Nepal, Nov, 2018 -- The 24-hour free helpline service ‘Dial 1145’ launched by National Women Commission in Nepal has started picking pace.

The service was launched from December 11, 2017. Around 50,000 calls were made during the period of one year since the helpline service started. A total of 1,084 complaints on violence against women (VAW) have so far been registered through the helpline.

Similarly, out of 50,000 calls, around 500 were only missed calls. Programme Manager Palita Thapa said the Commission has responded to 6,377 calls out of the total calls, providing information to callers on a range of issues. Most of the calls are made for enquiry.

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Thapa said the helpline has become effective as the number of complaints related to VAW filed at the Commission has increased after launching the helpline. It has become the medium of acquiring and providing information.

The victim or any person on behalf of the victim or organisation can file complaints on various issues including VAW, social evils through this helpline.

Any person subject to any sort of violence can dial the helpline number 1145 for immediate help and remedy. Under the campaign ‘Inform at 1145’, the victims are provided counselling, legal remedy and medical treatment.

One can also report incidents of violence to the Commission online, through telephone and SMS.

According to a study by the World Bank in 2014, Nepal is placed at the 14th position among 15 countries having rampant incidents of violence meted out by spouses.

Likewise, Nepal Health Demographic Survey, 2016 said 66 percent of women faced some type of physical and other gender-related violence.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thehimalayantimes.com


Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

More Editorial From National Women Commission

Published: Thursday, November 22, 2018

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2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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