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News : NWN Carousel Awarded South Carolina Contract to Transform State Agencies with Cloud Communications

#contactcenterworld, @carousel_ind

Boston, MA, USA, Nov 8, 2022 -- NWN Carousel, a Cloud Communications Service Provider (CCSP) delivering integrated solutions for Hybrid Work environments, announced that the South Carolina Department of Administration has expanded their agreement with the company. The newly awarded VoIP Services Contract now includes NWN Carousel Cloud Communications and Collaboration services, as well as their Cloud Contact Center, Experience Management Platform (EMP) and Integrated Voice Response (IVR) services across state agencies.

For South Carolina agencies, NWN Carousel’s new services will offer cloud-based services designed to enhanced presence functionality in the Contact Center, improved call queuing and call back features, Unified Communications integration with existing state solutions for remote conferencing, and Omni-channel Contact Center solutions both on-premises and in the cloud.

The newly awarded categories will also provide an end-to-end Unified Communications solution, via a hosted and flexible pay-by-the-device service model to public entities throughout South Carolina. Under the existing contract, NWN Carousel provides the South Carolina Department of Administration with telecom services including hosted VoIP, hosted contact center and integrated voice response services.

NWN Carousel provides Texas local government with integrated voice, data, and video communications to support Contact Centers for state agencies, cities, counties, special districts, and higher education institutions.

"NWN Carousel helped us design and implement our hosted VoIP telephony, contact center, and unified communications needs using South Carolina’s Telecom contract. They provided us with custom insights and analytics, reporting capabilities, and advanced security integrations. We also benefited from their consultative advice throughout the project implementation process," said Rod Davis, Bureau Chief, Enterprise Applications & End User Services, South Carolina DHHS.

#contactcenterworld, @carousel_ind

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NWN Carousel:
Company LogoNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America's 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage.
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Today's Tip of the Day - Start From The Top

Read today's tip or listen to it on podcast.

Published: Wednesday, November 9, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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