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News : NWN Carousel Awarded South Carolina Contract to Transform State Agencies with Cloud Communications

#contactcenterworld, @carousel_ind

Boston, MA, USA, Nov 8, 2022 -- NWN Carousel, a Cloud Communications Service Provider (CCSP) delivering integrated solutions for Hybrid Work environments, announced that the South Carolina Department of Administration has expanded their agreement with the company. The newly awarded VoIP Services Contract now includes NWN Carousel Cloud Communications and Collaboration services, as well as their Cloud Contact Center, Experience Management Platform (EMP) and Integrated Voice Response (IVR) services across state agencies.

For South Carolina agencies, NWN Carousel’s new services will offer cloud-based services designed to enhanced presence functionality in the Contact Center, improved call queuing and call back features, Unified Communications integration with existing state solutions for remote conferencing, and Omni-channel Contact Center solutions both on-premises and in the cloud.

The newly awarded categories will also provide an end-to-end Unified Communications solution, via a hosted and flexible pay-by-the-device service model to public entities throughout South Carolina. Under the existing contract, NWN Carousel provides the South Carolina Department of Administration with telecom services including hosted VoIP, hosted contact center and integrated voice response services.

NWN Carousel provides Texas local government with integrated voice, data, and video communications to support Contact Centers for state agencies, cities, counties, special districts, and higher education institutions.

"NWN Carousel helped us design and implement our hosted VoIP telephony, contact center, and unified communications needs using South Carolina’s Telecom contract. They provided us with custom insights and analytics, reporting capabilities, and advanced security integrations. We also benefited from their consultative advice throughout the project implementation process," said Rod Davis, Bureau Chief, Enterprise Applications & End User Services, South Carolina DHHS.

#contactcenterworld, @carousel_ind

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About NWN Carousel:
Company LogoNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise and public sector organizations. We deliver hybrid work experiences for millions of users across North America's 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allows our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Wednesday, November 9, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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