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News : NXO and ASC Join Forces to Address Compliance Challenges of Cloud Collaboration

#contactcenterworld, @ASCTechnologies, @NXOFrance

Hösbach, Germany, June, 2021 -- After numerous joint references, the French service company NXO and the German software and cloud provider ASC Technologies AG are now taking the next step by launching a new offering to address the compliance challenges of cloud-hosted communications solutions. The combination of ASC's conversation recording technologies and NXO's expertise as an integrator in the world of contact centers and corporate communications allows greater market opportunities. The collaboration enables the two companies to provide service offerings around integrated solutions for corporate customer relations platforms.

"We are very happy to consolidate our collaboration with NXO as we share the same ambition to accompany our customers in their migration to the cloud", says Eric Buhagiar, Director General at ASC France.

"Our customers expect us to support them in implementing teleworking by virtualizing their communication and contact center tools in the cloud, while combining related and critical building blocks such as data recording, archiving and security. This partnership with ASC allows us to address these challenges and enrich our value proposition to the market", adds François Guiraud, Director of Digital Transformation and Business Development at NXO France.

NXO has designed a turnkey managed service offering to enable, monitor and operate the recording of Teams conversations. By joining their forces ASC and NXO were able to achieve their first commercial successes in the cloud in 2020, as did their customer Swiss Life Banque Privée.

"We accelerated the implementation of telephony in Microsoft Teams to meet the teleworking needs of the health crisis and to ensure continuity of service. Our teams were able to serve our customers regardless of their location, but the issue of recording remained critical to our business. With ASC Recording Insights and NXO's support, we were able to activate the recording of our employees' conversations in Teams and meet our regulatory requirements, all without any on-site intervention and in less than two weeks", states Armando Guasp, Head of Corporate Resources at Swiss Bank.

#contactcenterworld, @ASCTechnologies, @NXOFrance

Posted by Veronica Silva Cusi, news correspondent
Source: https://asctechnologies.com


About ASC:
Company LogoWith the solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action. ASC offers its entire portfolio either as on-premise or as a service provider with a cloud solution. We believe in cloud, and thus offer a truly multi-tenant, highly scalable family of products and services – giving our customers full flexibility, allowing them to invest as they grow, always leveraging our latest technology. With subsidiaries in the United Kingdom, France, Switzerland, Romania, Dubai, United States, Brazil, Mexico, H
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About NXO:
Company LogoNextiraOne are Europe's leading Experts in Communications and Contact Centre Solutions. We design, install, maintain and support all of our customers communications needs from voice, data and video, to mobility security and applications.
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Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Saturday, June 5, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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